General Information | | Open A Recovery Case | |
Our Services | Print and Complete Attached Form |
Affordable, on-time, and professional data recovery on all media and operating systems due to hardware failure, software corruption, or natural disaster.
| Ready to submit your media for recovery? Fill out the FREE EVALUTAION DATA RECOVERY REQUEST from to the best of your knowledge online or print the attached version. Please read the shipping and handling instructions below before mailing any media |
Our Promise |
FREE EVALUATION – NO DATA, NO CHARGE
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Types of Media | Ship / Drop Off / Free Pickup |
We accept all sizes and formats of the following media: Floppy Disk CD ROM, CD R/W, DVD-R, DVD+RW Hard Drives – Firewire, USB, IDE Mini USB drives Flash Cards | Ship or drop off your media / computer with the completed FREE EVALUATION DATA RECOVERY REQUEST form (if printed) to our following location: 8641 Coran Dr. Cincinnati, OH. 45255
Want to request a free pickup? Call 513-474-7791 |
Fees |
Data Recovery fees vary significantly based on many factors: type of media, amount of data, parts availability, degree of internal damage, degree of external damage, degree of corruption, and type of corruption.
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Shipping and Handling | | Recovery Process | |
Handling | Confirmation of Receipt |
Hard disk drives (HDDs) and other magnetic media (FDD, zip disks, etc) can be critically damaged by static electricity, shock, and other factors, often resulting in additional drive damage. Use the following instructions for shipping and proper handling of your media. STATIC - make sure your media is placed in anti-static bags before packing. You can typically find these bags at an electronics supply store or call us an we will mail you one. SHOCK AND VIBRATION - Shock and/or vibration can cause further damage to your media. To insure the media is protected at all times, package the media in a box with at least 2" of padding (i.e. foam, bubble wrap) on ALL 6 SIDES. Please do NOT pack with Styrofoam peanuts. Failures caused by shock and/or vibration account for one third of all HDD troubles. | If you mailed us your media or computer: As soon we receive your media or computer a sales representative will be assigned to your case and will contact you immediately to answer any questions, comments, and/or concerns you may have. If you drop off or we pick up your media or computer: You will immediately be assigned a sales representative and the free evaluation process will begin. Free Evaluation Our team of experts will immediately begin the free evaluation process. This process may take between 24 - 48 hours depending on the extent of damage to the media. |
Shipping | Free Evaluation |
We recommend UPS. Visit http://www.theupsstore.com/ and click on locations to find a UPS store near you. Our Promise - Ship us your drive and we will pay for return shipping
| Our Team of experts will immediately begin the free evaluation process. This process may take between 24 - 48 hours depending on the extent of damage to the media
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| Quote |
We pay for one-way shipping included in the FREE EVALUATION – NO DATA, NO CHARGE Promise | Your sales representative will fax, email you a quote for your approval to begin the recovery after the free evaluation is complete. In 95% of all recovery cases data will be recovered at this quote. However, a revised quote may be given anytime during the recovery. For example, in order for the drive to be read a head transplant might be necessary and a quote will be given. However, only after the head transplant is complete can we further determine the severity of data corruption. Again, no charge will be accessed if you do not approve a second level quote. Recover Data The recovery process begins! Upon recovering your data, a list of files will be sent you via fax or email for your approval. |
Payment |
To keep costs affordable, payment is due in full upon completion of recovery, prior to release of all or part of any recovered data by check, money order, bank transfers, or PayPal. After we have finished recovering your data we will transfer it to another drive, CDROM, DVD, any other media of your choice or by FTP transfer. |
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